Bowker employee wins national disability award

Andrew Holden, an executive at Bowker BMW and MINI in Blackburn, has been honoured as the best Motability specialist in the country.

The award recognised Andrew as the best from over 18,000 motability specialists in the country and acknowledges consistently high standards of service and support to customers of the Motability Car Scheme throughout 2018.

The Motability Scheme is the UK’s leading car scheme for disabled people. It provides affordable, convenient, worry-free motoring to over 600,000 disabled customers and their families.

Andrew joined Bowker over five years ago but has over 15 years experience in the role at dealerships throughout East Lancashire. Last year Andrew was commended as one of the top two Motability specialists in the country.

Andrew said: “I was commended last year. And that was a proud achievement, so to go one better this year has been a wonderful surprise. I work hard to help our Motability customers enjoy the very best options that the scheme has to offer.

“In many cases we see time and time again how a car transforms our customers’ quality of life, so it’s a particularly rewarding part of the motoring retail industry and I’m proud to be a part of it.”

The Motability Scheme Dealer Awards programme rewards best practice and ensures customers receive exemplary customer service across the nationwide car dealer network. With prizes available across nine categories, the awards are judged on how a dealer delivers the Scheme to customers, and is assessed by customer feedback and reviews of their Motability Scheme performance.