Bowker adds to awards haul
Bowker's motor dealership in Blackburn has been named the best out of all the 150 BMW centres in the country.
BMW's High Achievers Award recognises exceptional performance in aftersales customer satisfaction and was judged by customer feedback received in the first six months of this year.
It is the twelfth national award that Bowker has won in the last seven years. The centre won the same award in January to June 2017. Earlier that year, Bowker BMW and MINI in Blackburn finished first out of more than 40 similar-sized BMW centres in the country for aftersales performance.
In 2016, Bowker Blackburn won both BMW Aftersales Retailer of the Year and service manager Stewart Rose was crowned National Service Manager of the Year.
In 2014 Bowker Blackburn won the BMW Retailer of the Year Award for Corporate Sales. The award recognised the retailer’s performance; commitment to the local business community; and, consistent service levels to the fleet industry both regionally and nationally during 2014.
Others include Customer Service Retailer of the Year; Aftersales Team of the Year; BMW UK Local Hero; Dealer Principal of the Year title in both the Motor Trader Awards and AM awards simultaneously; and BMW Leasing Star of the Year for best customer service to the leasing industry.
Bowker Blackburn is one of the most awarded BMW & MINI centres in the country.
Stewart Rose, Bowker BMW service manager, said: “Any national award in your industry is a major achievement. But to maintain these high standards so consistently is a proud accomplishment.
“We have a great team here. And we’re especially grateful for the hundreds of customers who took time to offer feedback on how well we’re looking after them. This award means Bowker Blackburn is one of the most awarded BMW & MINI centres in the country!”
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