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In this workshop you’ll look at your business through the eyes of your customers and potential customers, discovering how simple tweaks can make a huge impact on the relationships clients/customers have with you.
The workshop is packed with good and bad examples of CX in other businesses, to bring the points to life.
The session covers• Customer Journey Mapping• What currently happens before, during and after the sale – what can you change?• How to improve Customer Communication• Collecting and using Feedback and Testimonials
This session is interactive and fun. You will work on your own business to instantly start developing great CX for your business.
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